Terms of Service
Last updated: 2026-05-10
1. Agreement
By using FairMail ("the Service"), you agree to these Terms of Service. FairMail is operated by The Fair Company ("Fair", "we", "us"). If you do not agree, do not use the Service.
2. The Service
FairMail provides one unified mail product — inbox, campaigns, newsletters, transactional, all together. You can use it through the web app, the API, or the typed SDK. All features are available from your first email — there are no plan tiers or feature gates.
3. Account
You need a Fair account to use FairMail. One account works across all 38 Fair products. You must be 18 or older. You are responsible for activity on your account.
4. Pricing & billing
FairMail is pay-per-use. You add funds to your wallet, and each email draws from your balance at the published rate. Your balance never expires. We bill against your card when your balance runs low if auto-top-up is enabled. No subscription, no minimums, no monthly fee.
5. Refunds
Failed operations are not billed — if a email fails our quality gate, the hold is voided and you are charged $0. For unused wallet balance you can request a refund within 90 days of the last top-up. Email billing@faircompany.ai.
6. Acceptable use
You agree not to use FairMail to:
- Violate any law or regulation in your jurisdiction
- Send spam, phishing, or fraudulent content
- Infringe on the rights of others
- Reverse-engineer or attempt to bypass our infrastructure
- Resell the service as your own without permission
7. Termination
You may stop using FairMail at any time — there's nothing to cancel. We may suspend or terminate accounts that violate these terms. We will refund unused balance on termination unless the termination is for cause.
8. Liability
FairMail is provided "as is". To the maximum extent permitted by law, our liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.
9. Changes
We may update these terms. Material changes will be communicated via email at least 30 days before they take effect.
10. Contact
Questions? Email legal@faircompany.ai.